• In the app: every piece of content, message, and profile carries a Report action. Your report is acknowledged the moment it is filed, a human reviewer looks at it, and you are told the outcome — in the app, on the same thread.
• Without an account: use our report form at /report with the link to the content — it works without an account, and a notice filed there goes into the same review queue as a report from the app. You can also email support@duotext.com with a link to (or description of) the content. Anyone can report — you do not need to be a user.
• Reports of child sexual abuse material and intimate imagery are handled first, ahead of every other report. We may hide content while a report of potentially unlawful material is under review.

If you appear in intimate imagery that you did not agree to share, or you withdraw your consent, use our dedicated removal request form at /remove-content — it works without an account, and requests filed there run on their own statutory removal clock, ahead of ordinary reports. You can also email support@duotext.com with enough detail to identify the content. For intimate imagery shared without consent you can additionally use NCMEC's Take It Down service.

If your content was removed or your account was restricted, you can appeal from the notification you received or, if you cannot sign in, by email from the address on the account. Appeals are reviewed by someone other than the person who took the original decision and answered within seven days, with a written outcome. A removal of child sexual abuse material cannot be appealed; it is reported as the law requires.

Copyright notices and counter-notices follow their own statutory process — see the DMCA & Copyright Policy.

Billing questions follow the same channel. Eligible purchases also carry a self-serve "Request refund" action on the receipt (see the Terms, §6).

If you are unsatisfied with the outcome you may escalate to your consumer-protection authority or, for payment matters, your bank or card issuer. Where the law of your country provides a certified out-of-court dispute settlement body, we engage with it as the law requires.

• In the app: every piece of content, message, and profile carries a Report action. Your report is acknowledged the moment it is filed, a human reviewer looks at it, and you are told the outcome — in the app, on the same thread.
• Without an account: use our report form at /report with the link to the content — it works without an account, and a notice filed there goes into the same review queue as a report from the app. You can also email support@duotext.com with a link to (or description of) the content. Anyone can report — you do not need to be a user.
• Reports of child sexual abuse material and intimate imagery are handled first, ahead of every other report. We may hide content while a report of potentially unlawful material is under review.

If you appear in intimate imagery that you did not agree to share, or you withdraw your consent, use our dedicated removal request form at /remove-content — it works without an account, and requests filed there run on their own statutory removal clock, ahead of ordinary reports. You can also email support@duotext.com with enough detail to identify the content. For intimate imagery shared without consent you can additionally use NCMEC's Take It Down service.

If your content was removed or your account was restricted, you can appeal from the notification you received or, if you cannot sign in, by email from the address on the account. Appeals are reviewed by someone other than the person who took the original decision and answered within seven days, with a written outcome. A removal of child sexual abuse material cannot be appealed; it is reported as the law requires.

Copyright notices and counter-notices follow their own statutory process — see the DMCA & Copyright Policy.

Billing questions follow the same channel. Eligible purchases also carry a self-serve "Request refund" action on the receipt (see the Terms, §6).

If you are unsatisfied with the outcome you may escalate to your consumer-protection authority or, for payment matters, your bank or card issuer. Where the law of your country provides a certified out-of-court dispute settlement body, we engage with it as the law requires.