Terms of Service
The agreement between you and us when you use the service.
Effective October 28, 2026 · Operated by [Legal entity — to be completed] ("DuoText", "we", "us").
1. Who we are
DuoText is a paid-messaging platform for creators and their fans, operated by [Legal entity — to be completed]. These Terms, together with the Privacy Policy and the Acceptable Use Policy, govern every account and every purchase on the service. If you do not agree, do not use the service.
2. Eligibility
- You must be at least 18 years old (or the age of majority where you live, if higher) to create an account. Registration requires your date of birth and an explicit attestation that you are 18 or older.
- Creators must additionally complete identity verification before publishing content, and tax onboarding before receiving payouts.
- We suspend accounts that misrepresent age or identity and, where the law requires it, report them.
3. Your account
You are responsible for your credentials and for everything done through your account. You may not sell, share, or transfer an account. We may require re-verification at any time. One person may not operate accounts designed to evade a block, a ban, or a payment restriction.
4. Creator content and licenses
- Creators retain full ownership of the content they upload.
- Creators grant DuoText a limited, non-exclusive, worldwide license to host, process (including thumbnails, previews, watermarks, and safety scanning), and deliver their content to the users entitled to view it. This license exists solely to operate the service and ends when the content is deleted, except for records we must keep by law.
- Fans receive a personal, non-transferable, revocable license to view purchased or subscribed content within the service. Downloading, recording, screenshotting, re-uploading, or redistributing content is prohibited and terminates the license.
5. Purchases, subscriptions, and renewals
- Prices are shown in the platform currency, which is the currency the creator set their price in. You are charged exactly the displayed amount; we do not convert currencies.
- A subscription runs for the period you paid for. Where automatic renewal is offered, it renews each period until you cancel; otherwise it simply ends and you can buy another period. Either way you can cancel any time before a renewal and access continues to the end of the paid period.
- Price-increase protection (grandfathering): your renewals are never charged more than the price you last agreed to — at subscription, or at a tier or price change you explicitly accepted. A price increase applies to you only after you accept it; on group subscriptions a price DECREASE is passed through automatically at renewal. If the currency of a plan changes, we do not silently convert — the renewal is paused and you are asked to re-accept.
- Where a renewal is collected automatically and the payment fails, it is retried; if payment still cannot be collected the subscription is cancelled.
- One-time purchases (paid messages, unlocks, tips, gifts, calls, live sessions, custom requests) are charged when you confirm them. A purchase is complete only when the service confirms it — if a charge succeeds but the item cannot be delivered, it is refunded.
6. Refunds and payment disputes
Eligible purchases carry a "Request refund" option on the receipt; requests are reviewed by our team and, when approved, returned to the balance you paid from — your wallet, or the original payment method where the purchase was charged to one. Filing a payment dispute with your bank or card issuer for content you received may lead to account restriction for payment abuse. Nothing in this section limits your statutory rights.
7. Creator earnings and payouts
Publishing content requires completed identity verification. Creator earnings clear over a holding window before they are available for payout, and payouts require completed identity and tax onboarding. We may withhold or reverse amounts tied to fraud, refunds, payment disputes, or unlawful content, and we may offset negative balances against future earnings.
8. Prohibited content and conduct
The Acceptable Use Policy is part of these Terms. In short: no sexually explicit content or nudity, no minors anywhere near the service, no non-consensual content, no illegal content, no in-person services, no harassment, no payment abuse. We have zero tolerance for child sexual abuse material: it is removed, preserved as evidence, and reported to NCMEC and law enforcement.
9. Moderation, enforcement, and appeals
We review reported and automatically-flagged content and may remove content, restrict features, or suspend accounts. Unless the law prevents it, we tell you what was actioned and why, and you can appeal through the Reports & appeals process; appeals are answered within seven days.
10. Copyright
We respond to copyright notices under the DMCA and terminate repeat infringers — see the DMCA & Copyright Policy.
11. Termination
You can delete your account at any time from Settings. We may suspend or terminate accounts for material breach of these Terms. Sections that by nature survive (licenses for delivered content, payment obligations, disputes, records we must keep) survive termination.
12. Disclaimers and liability
The service is provided "as is". To the maximum extent permitted by law, we disclaim implied warranties and our aggregate liability for claims arising out of the service is limited to the greater of the amounts you paid us in the twelve months before the claim or USD 100. Nothing here excludes liability that cannot be excluded by law.
13. Governing law
These Terms are governed by the laws of [Jurisdiction — to be completed], without regard to conflict of law rules. Mandatory consumer protections of your country of residence are unaffected.
14. Changes
We may update these Terms. Material changes are posted on this page, with the new effective date shown above, at least 14 days before they take effect; continuing to use the service after that date constitutes acceptance. The binding text of this agreement is the English version.
Questions about this page: support@duotext.com